Privacy Policy

About our Privacy Policy


Who are we and who protects your privacy?

Our Data Protection Officer (DPO) is P..Dukers and our website address is: If you need our contact details, you can scroll down to the header ‘Your contact information’.


What personal data do we collect and why? How does that relate to your privacy?


– Comments

When visitors leave comments on our site, we collect the data they type in the comments form, the IP address and also the browser user agent string, which helps to detect spam.

We may provide an anonymised string created from your email address (also called a hash) to the Gravatar service to check if you are using it. As a result, after your comment gets approved, your profile picture is visible to others in the context of your comment.


– Media

If you upload images to the website, we advise you to avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website. Therefore, its better for your privacy if you remove that information before you upload the pictures. Its easy to do; first of all right-click the photo you want to upload, choose ‘properties’, then ‘details’ and then click ‘delete properties and personal data’ and finally click the ‘ok’ button.


– Contact forms

When visitors send messages to us by using the site’s contact form, we collect the data shown in the contact form, the visitor’s IP address and in addition the browser user agent string, to help spam detection.


– Cookie

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to check if your browser accepts cookies. This cookie includes no personal data and is deleted when you close your browser.

When/if you log in, we will also create several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, you will stay logged in for two weeks. In case you log out of your account, the login cookies will be removed.

If you edit or publish an article, an extra cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Read our Cookie Policy.


– Embedded content from other websites

Articles on this site may include embedded content (such as videos, images, articles, etc.). Embedded content from other websites behaves in precisely the same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third party tracking, and monitor how you interact with that embedded content. This includes tracking your interaction with the embedded content if you have an account and are logged in to that website.


– Google Analytics

We have a Data Processing Agreement with Google. Their cookie allows us to see information on user website activities including, but not only, page views, source and time spent on a website. The information is depersonalized and is shown as numbers. This means it cannot be tracked back to individuals. Using Google Analytics, we can see what content is popular on our website and try to give you more of the things you enjoy reading and watching. We adjusted Google Analytics’ settings to be completely privacy friendly. We did that by anonymising the IP address, by masking the last octet of the IP address. Besides that, we also switched off the ‘Data Collection for Advertising Features’ and the ‘User-ID feature’ in the Google Analysis settings. This will help to protect your privacy. We do not use other Google services (like AdWords or Optimize) in combination with the Google Analytics cookies.


Who do we share your data with and how does that affect your privacy?

We do not sell our users’ private personal information or share personal data with third parties who intend to use the data for marketing purposes if you have not given your consent to this.

We may share your personal data with third parties for other purposes but only in the context of public authorities; the police and/or other authorities may demand the handover of personal information from us. In these cases, we will only hand over the data if there is a court order or another legal obligation to do so.


How do our plugins respect your privacy?

We use plugins from different providers on our website to make the website work better, add features and to improve the user’s experience. To better understand how a provider uses and stores the data shared with them, check their privacy policies directly. We use the following plugins that collect data:

Source: WooCommerce

We collect information about you during the checkout process on our store.

What do we collect and store?

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We normally store information about you for as long as we need the information for the reasons for why we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for some years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access?

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what you purchased, when you purchased it and where it should be sent
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What do we share with others?

We share information with third parties who help us provide our orders and store services to you; for example:


We accept payments through PayPal and our own Bitcoin wallet. We will pass some of your data to PayPal, when we process payments. This includes information required to process or support the payment, such as the purchase total and billing information. Read WooCommerce’s privacy policy

Source: PayPal Checkout

By using this extension, you may be storing personal data or sharing data with an external service. Read PayPal’s privacy policy.

Source: MailChimp for WooCommerce

When shopping, we keep a record of your email and the cart contents for up to 30 days on our server. MailChimp keeps this record in order to repopulate the contents of your cart if you switch devices or needed to come back another day. Read MailChimp’s privacy policy.

Source: Akismet

We collect information about visitors who comment on Sites that use our Akismet anti-spam service. The information we collect depends on how the User sets up Akismet for the Site, but typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself). Read Akismet’s privacy policy.


How long do we retain your data?

If you leave a comment, we retain the comment and its metadata indefinitely. We do that so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.


What rights do you have over your data?

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we correct or erase any personal data we hold about you, excluding any data we have to keep by law, for administrative, legal, or security purposes.


Social media terms

If you respond to DigiPancho’s questions, posts or otherwise post Content on or via our official brand “presence” on social media platforms, we may use or republish your posted text, photo, video or other materials (collectively “Content”) as outlined below. Examples of our official brand presence on social media platforms include the DigiPancho Facebook page, DigiPancho Twitter page, Instagram page and the DigiPancho Twitter account.

By posting or otherwise making available any Content, or otherwise responding to or communicating with us on or via our official brand presence on social media platforms/sites and branded hashtags (including, without limitation Facebook, Twitter, Instagram, collectively “Social Media Platforms”) you represent and warrant that you are eighteen (18) years of age or older and that you agree to the following terms and conditions:

You irrevocably grant us, and our parent company, affiliates, licensees and assigns, a royalty-free, perpetual, non-exclusive, unrestricted right and license throughout the universe to copy, reproduce, modify, edit, adapt, translate, create derivative works of, publish, post, distribute, publicly perform, sublicense, or otherwise provide to others, your Content in any and all media, formats and channels (now in existence or hereinafter developed) for any purpose, including advertising and commercial purposes.

We will try to credit you as the author/source of the Content by referring to your Social Media Platform handle or identifier. (By posting, you agree that we may identify you as the author/source of the Content.)

However, we may use ideas, suggestions, developments, and/or other material offered to us via your posted Content without any attribution or compensation to you.


How do we protect your data and privacy?

ProISP hosts our website and the server is in Haugesund, Norway. Norway has one of the strongest privacy laws on the planet. ProISP‘s servers and services are subject to constant surveillance. The data centers follow strict security policies. Nobody is allowed access into the data centers without proper clearance. Surveillance cameras are installed in all server rooms. We randomly generate our admin and email passwords with 128-Bit encryption.

Norway has an independent public authority; the Norwegian Data Protection Authority. It protect individual’s privacy and it upholds many acts and regulations for data protection – the main law being the Personal Data Act – to make sure organisations and the likes follow them. Only under certain conditions can personal data be processed. The subject of the data must give consent. It is necessary in the context of a contract with them and for the establishment, exercise or defense of legal claims. – source: Cloudwards article


Your contact information

Your privacy is very important to us. Our website is hosted on a server in Norway, a country with one of the  strongest privacy laws in the world.
Your privacy is very important to us.

P.. Dukers is our Data Protection Officer and our contact address is:
Tienschuurstraat 5
6301 DA Valkenburg-aan-de-Geul
the Netherlands

But above all, you can email us at privacy (at), which will be faster.